Shipping and Return Policies
Shipping Policy
Last updated: December 2025
Free Shipping
We offer free standard shipping on all orders in the US
Order Processing
All orders are processed within 1–3 business days, excluding weekends and holidays.
Orders placed after business hours or on weekends will begin processing the next business day.
Delivery Timeframes
Estimated delivery times after shipment:
United States: 2–7 business days
Delivery times are estimated and not guaranteed.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Tracking may take up to 24 hours to update.
Lost, Stolen, or Delayed Packages
We are not responsible for lost or stolen packages once marked as delivered by the carrier.
For delayed or missing shipments, please contact the shipping carrier directly using your tracking number.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging so we can assist you.
Contact Us
If you have any questions about shipping,our products, ingredients, or usage, feel free to reach out before placing your order, we’re happy to help you choose with confidence. Please contact us at: info@shoplashcosmetics.com
Business Hours
Customer service inquiries are handled Monday–Friday, excluding holidays.
Our Commitment
Your satisfaction matters to us. While we are unable to accept returns or exchanges, we are always happy to help resolve issues related to damaged or incorrect orders.
Returns & Exchanges Policy
Important Disclaimer
All products are for external use only. Results may vary. LASH Cosmetics LLC does not make medical or therapeutic claims. Please review ingredient lists carefully before use. If irritation occurs, discontinue use immediately. By purchasing, you agree that LASH Cosmetics LLC is not responsible for adverse reactions caused by misuse, allergies, or sensitivities.
Due to the nature of our products and for hygiene and safety reasons, ALL SALES ARE FINAL. This does not affect any rights you may have under applicable law.
We do not accept returns or exchanges on any lipglosses or beauty products.
Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact customer service within 48 hours of delivery at info@shoplashcosmetics.com with your order number and photos. We will gladly assist in resolving the issue.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. We recommend contacting the shipping carrier directly to file a claim.
Contact Us
If you have any questions about your order, please reach out toinfo@shoplashcosmetics.com